Why My Fios Remote Not Working? | 6 Ways to Fix It!

Why My Fios Remote Not Working

Verizon’s latest remotes in the market today with Fios TV are small and have many attractive features. I just recently bought a FiOS TV remote, the reason being that I was pleased with its functionality and efficiency until my old remote suddenly stopped working.

Not sure what the problem might be, I was hoping to find the most practical solution I was dealing with. Many people are having the same problem with the Fios TV remote control.

Many factors can cause a problem, including a remote battery or infrared interference. However, it is difficult to narrow down the problem you are facing, as most of the time; the hit-and-trial method has to be used. So, to simplify the process and help you find the most practical solution, I have prepared this article explaining all the possible problems and their solutions.

If your Verizon Fios TV remote is not working, try rebooting the box and replacing the remote’s battery. If it still doesn’t work, see if there are any signal interruptions or interruptions. Otherwise, you will have to reset the setup box and re-program the remote.

Reasons for Fios Remote Not Working

Your Fios TV remote does not work for many reasons. Since the remote has to be programmed in the setup box, many technical problems can arise to prevent the remote from working properly.

The most common problem is as follows

  • Drained Batteries.
  • Programming Issue.
  • Obstacles.
  • Reboot Fios Box.
  • Replace Batteries.
  • Device Not Active.
  • Signal Obstructions.
  • Reset Fios Box.

1. Drained Batteries

Drained Batteries

Even if you just started using the remote control, the battery will likely drain completely. There may be a problem with the battery you are using, or maybe the remote hangs the battery faster than usual for one reason or another.

Suggested Read: Why My Element TV Remote Not Working? | Here’s How to Fix It!

2. Programming Issue

Any remote must be programmed with a setup box to work properly. However, if the remote doesn’t work and the batteries are new, there may be a problem with the programming. You may need to re-program the remote.

3. Obstacles

Another common problem is that you are trying to operate the setup box remotely from that area where interruptions are causing signal problems. Another reason may be that you are not in the line of sight of the setup box. Since the Fios tv remote is based on IR, you have to check that there are no interruptions and you are in the line of sight of the device.

4. Reboot Fios Box

Reboot Fios Box

If your remote also stops working, your first step is to reboot the Fios setup box.

Rebooting the system is fairly easy.

  • All you have to do is disconnect your device from the power source and wait for at least 1 to 2 minutes.
  • After this wait, plug in the power source again and wait for a few seconds to allow the device to reboot.
  • Once the system is rebooted, the remote will be largely adjusted and start working.

5. Replace Batteries

It is possible that the system is not responding to the remote because the remote does not work. So, before making an impression that the remote is defective, check the remote’s batteries.

Try replacing the battery. The remote can continue to work. In most cases, people ignore the fact that batteries may need to be replaced simply because they were replaced a few weeks ago.

However, if you are using cheap and low-quality batteries, chances are they will run out faster than you expected. That’s why when replacing a battery, try a high-quality battery, which will give you smooth functionality for at least eight to ten months.

Suggested Read: Top 7 Solutions to Fix Samsung TV Remote Not Working

6. Device Not Active

Device Not Active

Another problem may be that the device is not active. Sometimes, the setup box displays data on the LCD but does not actually work. So, if you see a random channel number on the device but do not respond to the remote, it may turn off.

Try turning it on using the power button on the device or remote. Also, there is a possibility that the remote is not linked properly, so you will have to re-link it.

To reconnect the remote, you need to take the following steps
  • First, you press the menu button on the remote.
  • Scroll down and select the Customer Support option.
  • Open Home Agent.
  • Select the program remotely.
  • Follow the on-screen instructions to link the remote.

7. Signal Obstructions

Signal Obstructions

Like any other remote, the Fios TV remote uses near-infrared light to communicate with the receiver. This is the material through which IR can pass.

However, the nearest IR is similar to the red light seen in terms of wavelength. Therefore, if there is an opaque barrier, especially a metal object, the signals will not pass through the set-top box.

I tried to use the remote by putting up barriers like aluminum foil, plastic sheets, chains, and other things. The remote could only send a signal through toilet paper, but in the case of other obstacles, the set-top box did not respond to the signal. To fix this problem, try removing obstacles that may block the signals remotely.

Suggested Read: Roku Volume Control Not Working | Here’s How to Fix It!

8. Reset Fios Box

Reset Fios Box

If you do not understand why your remote does not work, you should reset your FiOS box.

Follow the steps below to reset your FiOS box

  • Unplug the power cord from the outlet for at least 20 sec, then plug it in.
  • Wait until the time details appear on the LCD of the setup box.
  • Turn on the device.
  • Interactive media guide updates will begin shortly.
  • If you are still having this problem, you will need to restart the setup box.

Reset and Reprogram the Remote

If the remote is still not working, you need to reset your Fios remote program according to the setup box. Fios TV comes with three main types of remote controls, and the programming methods are different for each of them.

You can contact the manual for programming details. However, for your convenience, I have mentioned the step-by-step process of programming the remote control for the Fios TV box.

Programming the Verizon P265

Programming the Verizon P265

This method involves manually searching for the TV code.

Follow these steps to program your Verizon P265 remote

  • First of all, you have to check that the remote batteries are new and the setup box is on.
  • On the remote, press the OK and Fios TV buttons simultaneously for 5 sec.
  • Release the buttons at the same time.
  • Press the play button and keep pressing it until the live TV is turned off.
  • As soon as the screen clears, release the button.
  • The LED light on the remote flashes whenever your device tests the new TV code.
  • The system will test the TV code one by one to program the remote. It may take longer than usual. So patience is essential.
  • You can use the Ch+ and Ch-buttons to move one tv code forward or backward at a time.

Suggested Read: Difference Between Capacitor And Battery │Capacitor vs Battery

Programming the Verizon P283

Programming the Verizon P283

This method involves manually searching for the TV code.

To program your Verizon P283 remote, follow these steps:

  • First of all, you have to check that the remote’s battery is new and the setup box is on.
  • On the remote, press the OK and Fios TV buttons simultaneously for 5 seconds.
  • Release the buttons at the same time.
  • Press the play button and keep pressing it until the live TV is turned off. As soon as the screen clears, release the button.
  • The LED light on the remote keeps flashing whenever the device tests the new TV code.
  • The system will test the TV code individually to program the remote. It can take longer than usual, so patience is essential in this work.
  • You can use the Ch+ and Ch-buttons to move a TV code forward or backward at a time.

Programming the Phillips 302

Programming the Phillips 302

This includes manually searching for tv code in the system.

Follow these steps to program your Phillips 302 remote

  • First, check that the remote’s batteries are new and the setup box is in running condition.
  • On the remote, press the OK and Fios TV buttons simultaneously for 5 seconds.
  • Press the button at the same time.
  • The red light on the remote should flash twice and then remain solid.
  • Type 922 using the numbered buttons on the remote.
  • Press the play button and keep pressing it until the light goes off.
  • As soon as the screen clears, release the button.
  • If the TV does not turn off, repeat the process and add another TV code. If it stops, proceed to the next step.
  • Press the power button to turn on the TV.
  • The LED light on the remote flashes whenever the device tests the new TV code.

The system will test the TV code one by one to program the remote. It may take longer than usual. So for this work, you need to be patient.

You can use the Ch+ and Ch-buttons to move a TV code forward or backward at a time.

Suggested Read: Roku Remote Volume Not Working | How To Troubleshoot 

Button Sequence

If the problem persists, you can use a specific button sequence to try and fix the remote.

To fix this problem, follow these steps

  • First, press the STB button on the remote.
  • Select the Guide option.
  • Press the channel up button.
  • Press the channel down button.
  • Press the volume up button.
  • Press the volume down button.
  • The remote will most likely start responding correctly.

If that still doesn’t work, you’ll probably have to buy a new remote or call Verizon Customer Support’s toll-free number. You can also email them.

IR Interference

In rare cases, the Fios remote does not respond due to IR interference. This could be due to overheating the remote, setup box, or any other electrical device in the room.

Moreover, if you use the device and remote in a very cold room, you will find that connectivity will be reduced and obstructed. Moreover, if IR is used on other devices in the room, you will have remote efficiency reduction. You can solve this problem by lowering the backlight setting.

Loose Connection

Loose Connection

An optical network terminal is a device that converts an optical signal coming through a fiber into a separate signal for a TV. If the connection is loose, the remote will not be able to control the set-top box.

Additionally, if you use a splitter with staple fiber, you may not have the same problem. Check for any loose connections to make sure the system is working properly.

Fios Remote Not Working With TV Box

If the remote tv box does not work, try resetting the system. If this does not work, try rebooting the system. Otherwise, you’ll need to call Verizon Customer Support and replace the device.

Verizon Stream TV Remote Not Pairing

You can set and fix Stream TV in Bluetooth Discovery mode. If you do not already have a paired remote control, try using the remote control application. Press the OK button and the Menu button together for 6 seconds and then release the buttons together; You will enter pairing mode.

Fios TV One Remote Pairing Failed

If the remote fails to connect, you can connect it manually. This can be done using the remote program option in the setting. If you have no controlled access to the device, you can use the Fios Remote app available on the App Store or Play Store.

Fios Remote Power Button Not Working

If your power button does not work, follow the steps below

  • Press OK and the start-shape button at the same time.
  • The red light will flash twice and then continue.
  • While holding the buttons, press the button that does not work.
  • The device will check some new code and most of the buttons that don’t work start working.

Suggested Read: Verizon Activation Fee Waiver | How to Get It and Save Money

Get your Fios Remote Working Again

Suppose you have tried and tested all the methods outlined in this article. But if none of these have worked for you, the chances are that the remote you are using is not compatible with the system.

You may have to check another remote with the system to reach any conclusion or call customer care for a compatibility issue. If there is a problem with the system and the remote is incompatible or defective, download the Fios app from the App Store or Play Store and attach it to the device.

If the remote app connects and works properly, there is a problem with the remote control you are using. Another possibility is that the setting of the TV was accidentally changed. Using the remote, your TV channel comes set to 3 or 4 and is currently set to the input mode you are trying to control.

Frequently Asked Questions

Frequently Asked Questions

How do you reset the Verizon Fios remote?

To set your Fios remote, press and release the OK and two keys simultaneously. Then press 9-0-0 in that order. The red LED will flash three times and then turn off to indicate that the setting has been restored.

Why does my Fios remote not change channels?

The channels do not change to fix your Fios remote; try resetting your set-top box, checking the battery, or reconnecting the remote to your set-top box.

How do I pair my Fios One remote?

Just point the FiOS TV voice remote to the Fios TV one you want to pair with, press/hold, and hold the play/pause and ‘0’ buttons on the Fios TV voice remote until it turns blue and gives it to you. It should be connected. Your Fios TV voice remote will now control the interface of your Fios TV box.

How do I reset my Fios remote control?

To reset your remote, press the OK and Fios TV buttons together and release them when the light flashes twice.

Why is the FiOS remote not working after changing the batteries?

If your Verizon Fios remote still doesn’t work after you replace the battery, you should check that there is no solid object blocking the signal between your remote and the TV, and if so, remove it from that location. If, after this, your remote still does not work, you will need to reset the setup box and reprogram the remote.

How do I reset my FiOS remote?

Resetting your Fios remote is very easy; you must press and release the OK and 2 buttons on your remote simultaneously. Then you have to press 9-0-0 in sequence. The red LED will blink three times and then turn off to indicate the settings have been restored.

Is my Verizon FiOS remote not working? So what should I do?

First, open the battery cover and make sure the batteries are seated properly. Press some device buttons like AUX, DVD, STB, and TV. If the top of your remote flashes briefly, the batteries are working. If the top of the remote does not flash, your battery needs to be replaced.

What should I do if Fios one remote pairing fails?

First, go to Menu, Settings, Voice Control, Food TV Voice Remote, Program Fios TV Voice Remote, and Remote Setup Reset. Do that for both remotes. Reconnect one remote, turn that box off, and reconnect the other remote to the other box. It should be done.

Like this post? Could you share it with your friends?

Suggested Read –

Andrew is a researcher and tech writer passionate about all things tech. He has written for many different publications and websites and has a wealth of knowledge to share.

Leave a Comment